Pietsie

ORDERS

We accept all major credit cards and Paypal for online purchases. Once you place your order, you will receive an email confirmation within 24 hours. You will receive a shipment confirmation email with tracking when your order is shipped.

Typically orders ship within 3 business days. During sales please allow up to a week for your order to ship.

 

RETURNS

We do not offer refunds. We are happy to extend store credit if you would like to return your full-price items. Sale items are not eligible for cancellations, returns, exchanges, or refunds. The customer is responsible for paying return shipping and tracking must be included. International orders are responsible for return shipping, and any customs fees must be paid by sender. Tracking is highly recommended as we are not responsible for any undelivered or lost packages. Please note that original shipping is non-refundable.

If you receive a damaged or incorrect item, notify us within 3 days of receiving your item. Returned clothing must have original tags attached. Original shipping costs will be deducted from the return total.

EXCHANGES

We offer exchanges on non-sale items for an equal amount. The customer is responsible for paying return shipping and tracking must be included. As soon as we receive your return we will send you your exchange.  Please note that if we are low in stock on a particular item, we recommend purchasing your exchange right away as we cannot hold items.

 SHIPPING - US

We offer free shipping for domestic US orders. The default option is USPS priority mail which takes 1-3 business days depending on your location.

SHIPPING - INTERNATIONAL

We offer one flat-rate option of $20 for international shipping which typically takes about 6-10 business days. These transit times are not guaranteed, and the actual time may vary depending on location, customs, and other factors out of our control. The customer is responsible for all customs and import fees.